Contract Customer Service Advisor
9.15 – 9.15 Hourly
British Pound . GBP
Our client, a large financial institution, is looking for someone to join their team in Coventry for an initial 10 months. The role will be full time working Monday to Friday 9am/5pm.
Deal effectively with all incoming calls from customers, clients and consumers.
Carry out outbound courtesy calls as and when required
Process customer finance applications and deal with pre payout and underwriting queries
Undertaking a range of processing tasks in accordance with company policy and procedures to deliver excellent service and achieve centre
Addressing and where appropriate escalating issues and problems to senior agents or the team leader to achieve the best possible outcome for the business
Identifying and escalating ideas for operational process improvements to deliver a better service and/or improve efficiency.
Proactively developing the necessary knowledge and skills needed to achieve successfully delivery and provide accurate and current advice and appropriate support to colleagues.
Data accuracy, attention to detail
Ability to work as a team and on own initiative
Flexible approach to undertaking the role, adaptability
Ability to follow processes and policy frameworks
Ability to work under pressure
Target orientated, self motivated
Good Interpersonal skills
Objection handling skills
Organised, ability to prioritise workloads
Excellent telephone communication skills
Customer service orientation
Good listening skills
Interested candidates should submit their CVs at the first instance.
Job Title: Customer Service Advisor
West Midlands, United Kingdom
How to ApplyPlease Apply Here
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